I’m a writer. And my job of choice can create a huge mountain of waste. Technical manuals, stacks of printed research, revisions, walkthroughs…. it can be a paper storm. OR NOT!!
Think Different…errr … Differently!! Instead of writing a manual, post a manual! Make a web site that includes interactive video. Convince your customer, company, vendor that this ONLINE method of learning is the best, easiest, most flexible and best for updating. It is secure, searchable, easy to archive and it doesn’t have to be stacked in the closet off the corridor next to the water cooler.
Your audience will enjoy this online version. If a printed referral guide is really necessary, keep it to one page front and back with the bare bones hints, tips and short cuts. Put the details on line., and link to related materials there. The addition of video or youtube can get the message across easily especially if you are trying to coach someone through an unfamiliar task that involves mannual steps and automated tasks. Be Creative.
When you think about efficiency another big green step is to use WEBINARS to transmit training. And even better, they can be recorded and reused. this is a huge savings is production cost, efficiency, adding flexibility, travel time/dollars and great customer service.
It doesn’t have to be a pile of dusty paper manuals. It doesn’t have to be recycled in a secure bin every year….. Go Digital.